Shipping Policy

Allhallow Trim sends orders to United States street addresses, PO boxes, and military APO/FPO locations. Other countries are not served.

Orders addressed outside the United States are refused at the border, so the delivery country should be checked before an order is confirmed. The address check occurs at checkout, so an unsupported destination cannot become a paid order.

Forwarding agents and international reship services are not accepted. A parcel must travel directly from Allhallow Trim to the address entered by the customer.

A complete street address shortens delivery. Apartment, suite, or unit numbers should be included, and any access code belongs in the delivery notes. A missing unit can delay the parcel or cause a return. A resend to a corrected address starts a new carrier record and tracking number.

Orders confirmed before 2pm on a working day are packed the next working day. Later orders wait for the next working day.

The warehouse operates Monday to Friday and pauses for public holidays. A holiday shifts the packing clock by one working day.

Staff check each item against the order before sealing the parcel. Fragile or bulky goods receive extra wrapping, which may add one working day.

Payment checks must finish before packing begins. A routine verification can move the dispatch target, and the customer is told when that happens. The revised date is sent before the parcel enters the packing queue. No item is packed until the payment check is complete.

Transit begins with the first carrier scan and normally lasts three to five working days. Weekends and public holidays do not count inside that window.

Remote routes, island destinations, and mountain districts often reach the slower end of the range. One national carrier handles every parcel.

Once collected, a parcel cannot be upgraded, rerouted, or held at a depot for customer pickup.

A date-sensitive purchase should be raised before checkout. Allhallow Trim will say whether the carrier schedule can meet that date instead of accepting an order that may arrive late. Weather and carrier volume can still change the final arrival day. The delivery estimate remains a forecast rather than a guarantee. No late fee applies.

Standard postage is free when the merchandise subtotal reaches $45 before tax. A single flat rate applies below that amount.

No handling fee, packing charge, or per-item postage is added. The threshold uses the amount before tax, not the final checkout total.

One standard tracked service is offered. There is no express tier, priority upgrade, or paid delivery promise.

A basket close to $45 may cost less after another eligible item is added. The checkout shows the final postage before payment. The accepted total is the amount used for the order. The threshold is reviewed from time to time and the current figure appears at checkout. No postage is added after the confirmation page.

The carrier issues a tracking number after the first scan. Allhallow Trim emails that number, normally within 24 hours of dispatch.

Tracking changes at sorting hubs rather than every few minutes. A quiet tracking page is common between scans.

If the parcel shows no movement for two working days, email [email protected] with the order reference. A trace is opened from the carrier account.

The carrier may mark a parcel as delayed without asking for action. Allhallow Trim monitors that status and will explain the next step if the delay continues. A new scan or delivery estimate usually appears before the case is closed. A trace can be opened after two full working days without movement. The reference number is shared with the customer.

Report a late, damaged, or incomplete parcel within seven days of delivery. Photographs of the item and outer packaging help the claim move quickly.

Keep the box and packing material until the carrier closes the case. An inspection may be requested before a claim is approved.

Allhallow Trim deals with the carrier claim. A replacement or refund follows once the carrier confirms the outcome.

Do not repair, wash, or alter an affected item before contact. Those steps can prevent the carrier from assessing the original condition. Keep the item in the condition it arrived for the inspection. A refund is issued if the carrier confirms a total loss.

An address can be corrected while the parcel is still being packed. Send the full replacement address and order reference to [email protected] as soon as possible.

After the first carrier scan, the label cannot be changed. A parcel sent to the old address follows that address.

If an incomplete address causes a return, a second delivery costs the customer. A resend caused by a Allhallow Trim error costs nothing.

Address changes depend on timing rather than goodwill. A message sent before the packing label is created has the best chance of taking effect. A corrected label is used only after the change is confirmed by Allhallow Trim. The reply states whether the new address can still be used.